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Returns, Replacements & Refunds

Returns & Replacements
We do not accept returns to our Los Angeles lab for any reason in order to maintain the safety of our technicians. We do offer replacements if products are proven to be damaged upon arrival or otherwise defective. Our policy lasts 10 days from delivery of your order. If 10 days have gone by since your order's delivery, unfortunately we can’t offer you a replacement. 

Please email hello@protocol-lab.com for further questions.

Refunds
We do not offer full refunds for any reason outside of our 60 day trial guarantee (see below). We do apply cash discounts for damaged or incomplete shipments in the event that a replacement is not necessary. A credit will automatically be applied to your credit card or original method of payment. This can take up to 10 days, depending on the payment service you used. 

60 Day Results Guarantee
100% of our initial trials have seen measured improvements to either complexion evenness or skin smoothness (wrinkle reduction) before 60 days. We created the Renewing Line using ingredients that are bio-molecularly predisposed to be absorbed, metabolized and utilized by the skin. Because we are so confident in the impact our products make on the molecule level, we offer a 60-day guarantee that improvements will be visible to the naked eye as well. We require photo documentation of your skin (and especially any areas of your skin where you're hoping to see a visible improvement) before, during and after 60 days of proper application to qualify for a refund. We also encourage you to reach out with questions to hello@protocol-lab.com as soon as possible within your 60 days with any questions or concerns.