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Holiday Shipping Tips

Based on the 2020 shipping deadlines posted by US carriers, for guaranteed delivery by 12/25 we recommend to place your order by 5pm pacific on 12/14 via ground delivery. For the SMOL box, which will ship directly from our satellite lab in Denver, CO, orders in the continental US can be placed as late as 12/18 for delivery by 12/25.

Selecting an expedited shipping option at checkout can help ensure faster delivery––but, as many of our clients have reported, this does not prevent packages from occasionally getting held up at carrier distribution centers, creating additional delays. This is due to the inordinate demand on delivery services to facilitate retail commerce during the pandemic in what the New York Times is calling "Shipageddon."

As the Wall Street Journal reported, during Black Friday sales, UPS resorted to limiting shipments for large brands like Nike, Gap, and Macy’s in order to give smaller retailers and independent citizens a chance to have their packages delivered on time. 

The Protocol Team looks forward to providing our clients with the best service we can in delivering our lab-made, award-winning and clinical-quality products––and we'll do our best to keep you posted on any bumps in the road or delays along the way.